Exchange Request

Exchange Request

At The Dapper X, we want you to be completely satisfied with your purchase. If you face a size issue or receive a damaged, defective, or incorrect product, we’re here to help with an easy exchange process.

Eligibility for Exchange

  • Exchange requests must be raised within 7 days of delivery.

  • Products must be unused, unwashed, undamaged, and returned with original tags and packaging intact.

  • Exchanges are applicable only for:

  • Size issues
  • Damaged products
  • Incorrect items received

  • Sale or discounted items may not be eligible for exchange.

Exchange Charges

For COD Orders

All Cash on Delivery (COD) orders include a ₹99 shipping charge at checkout.

If you request an exchange for a COD order, an additional ₹99 exchange shipping fee will be applicable.

For Prepaid Orders

Prepaid orders qualify for free shipping during the initial purchase. However, a ₹99 exchange shipping fee will apply for exchanges.

This charge helps cover the logistics involved in the complete exchange process:

  • Forward shipping of the original order
  • Reverse pickup of the returned product
  • Forward shipping of the replacement product

How to Request an Exchange

You can request an exchange through any of the following methods:

1. Raise a Request from Your Account

Log in to your customer account and submit an exchange request directly from the “My Orders” section.

2. WhatsApp Support

Contact us directly on WhatsApp:

+91 73000 34740

3. Email Support

Email us at:

hello@thedapperx.com

Please include the following details:

  • Order Number
  • Product Name
  • Required Size
  • Reason for Exchange
  • Product images (in case of damaged or incorrect items)

Exchange Process

  • Once your request is approved, our team will arrange a pickup (subject to service availability in your area).
  • After the returned product passes quality inspection, the replacement item will be dispatched.
  • Exchange processing usually takes 5–7 business days.

Non-Exchangeable Items

We do not accept exchanges for:

  • Used or washed products
  • Products without original tags
  • Customized products
  • Final sale or non-returnable items

Need Help?

For any exchange-related assistance, feel free to contact us:

Email: hello@thedapperx.com
WhatsApp: +91 73000 34740

Our support team typically responds within 24–48 business hours.