Return & Refund Policy
Return, Refund & Exchange Policy
1. What is your return policy?
We accept returns within 7 days of delivery, provided the items are unused, unwashed, and returned in their original packaging with all tags intact.
Please note:
- Orders placed using Cash on Delivery (COD) include a ₹99 shipping charge at checkout.
- This ₹99 shipping charge is non-refundable in case of returns.
- Prepaid orders qualify for free shipping.
2. Which items are eligible for return ?
Items are eligible for return or exchange only if they are:
- Unworn
- Unwashed
- Unaltered
- Undamaged
- Returned with all original tags and packaging intact
Requests must be raised within 7 days from the date of delivery.
3. How do I initiate a return ?
You can initiate a return or exchange by logging into your account and visiting the “My Orders” section. Select the item you wish to return or exchange and follow the instructions provided.
For any assistance, you can also contact our support team at:
📧 hello@thedapperx.com
Return Pickup and Shipping Charges
Once your return request is approved, The Dapper X will arrange a courier pickup from your shipping address. Our support team will provide the required return shipping label and pickup instructions.
Return courier pickup and return shipping are free of charge for customers. The Dapper X covers these costs.
Please keep the product unused, unwashed, and properly packed with its original tags and packaging until the courier collects it.
Please note that the ₹99 Cash on Delivery (COD) shipping charge paid during the original order is non-refundable. This does not affect the free return pickup service.
4. When will I receive my refund?
Refunds are processed after the returned item passes our quality inspection.
- Prepaid order refunds will be credited back to the original payment method.
- For COD orders, the ₹99 shipping charge collected at checkout is non-refundable.
- Once we receive and inspect your returned product, we will process your approved refund within 3 days. Please note that courier transit time is not included in this period. After the refund is processed, it may take additional time to reflect in your bank account or original payment method, depending on your bank or payment provider.
5. Can I exchange an item?
Yes, exchanges are available subject to product availability.
Once your exchange request is approved, the replacement product will typically be delivered within 7 days. If you face any issue with the received product, you may raise an exchange request again within the eligible period.
To initiate an exchange, visit the “My Orders” section or contact us at:
📧 hello@thedapperx.com
6. What if I receive a damaged, defective, or wrong item?
We sincerely apologize for the inconvenience.
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery and share clear photos of the product and packaging.
After verification, we will arrange a replacement or suitable resolution at no additional cost.
7. How can I contact customer support?
For any return, refund, or exchange-related queries, you can reach out to us at:
Our support team usually responds within 24–48 business hours.